Security & Privacy

Private agents, built for messaging.

Hilo gives each customer a dedicated agent server, with scoped permissions, encrypted keys, and your approval before sensitive actions. Use it from WhatsApp or Telegram without putting your data in a shared assistant.

Dedicated environment

Each customer gets an isolated agent machine, not a shared assistant pool.

Encrypted access

Keys and credentials stay protected with scoped access and encrypted storage.

Human approval

Sensitive actions require explicit confirmation before the agent proceeds.

You Stay In Control

Your agent plays by your rules.

Your agent asks before sensitive actions and can be stopped at any time. You stay in charge even when the request starts from a messaging app.

Confirmation before action

Your agent asks before sending emails, deleting files, or modifying data. Nothing destructive happens without your explicit approval.

Spending protection

Automatic limits prevent runaway costs. If something loops, we catch it before it drains your credits.

Approvals that content can't bypass

Text your agent reads, like an email or a web page, can't approve actions for you: sensitive steps still need your confirmation.

Scoped permissions

Your agent only accesses what you allow. Email read doesn't mean email send. Calendar view doesn't mean calendar edit.

Actions in your conversation

Approvals and their results appear in your chat, so you can see what your agent did and when.

Instant kill switch

One click to pause or stop your agent immediately. If anything looks off, you're always one tap away from full control.

How It Works

4 Layers of Protection

Four barriers between the internet and your private data.

Your Login

Secure sign-in managed by Clerk

Encrypted Connection

All traffic encrypted to the same standard as online banking

Provider Firewall

The cloud provider's firewall filters traffic to your machine

Your Own Machine

A dedicated server just for you. No other customer's data runs on it

How We Protect You

What We Do To Keep You Safe

Every part of Hilo is designed to protect your data and your privacy.

Your Account Is Protected

Sign-in is handled by Clerk, and sessions expire automatically.

  • Sessions expire automatically. No stale logins
  • Your agent only takes instructions from you
  • Secure sign-in managed by Clerk

Your Keys Are Encrypted

The keys that connect to your machine are stored encrypted (AES-256-GCM) and are only decrypted by our infrastructure when needed.

  • Private keys are never shown in our tools or logs
  • Each operation uses unique encryption
  • Keys only decrypted when actively needed, then discarded

Your Connections Are Encrypted

Traffic between your apps, Hilo and your agent travels over encrypted connections, and the cloud provider's firewall filters traffic to your machine.

  • Provider firewall in front of your machine
  • You reach your agent through Hilo, not by connecting to the machine
  • Team access to the machine is recorded with who and when

Your Agent Has Its Own Machine

Your AI agent runs in a container on a server dedicated to you. No other customer's agent or data runs there.

  • Runs on its own dedicated server
  • Default extensions built by our team
  • Sensitive actions wait for your approval
  • One-click stop from your dashboard

Where The AI Brain Runs

The AI model runs at the model provider, like any AI app today. Your conversations are sent there to be answered, through our model gateway, which keeps request logs, including message content, for a limited time. Your files and agent configuration stay on your server.

  • The language model runs at the model provider, like any AI app today
  • Your sessions aren't pooled with other Hilo users
  • Files and agent configuration stay on your server
  • Need stricter control? Talk to us about bring-your-own-key options

Your App Credentials Are Separate

When you connect Gmail, Slack, or Calendar, those credentials are encrypted and stored separately from your agent's machine — never on the server that runs your agent.

  • Your app credentials are encrypted and isolated per user
  • AI model keys are per-user, not shared
  • Bring your own API keys if you prefer
  • Gmail, Slack, GitHub passwords never stored on the agent's machine
Compliance & Standards

Working Toward Industry Standards

SOC

SOC 2

Controls mapped to Security & Availability criteria. Not yet certified.

GDPR

GDPR

EU data centers. How we handle your data is described in our privacy policy.

PCI

PCI DSS

Stripe handles all card data. Hilo does not process card numbers.

ISO

ISO 27001

Security controls informed by ISO 27001 framework. Not yet certified.

Plugin Security

Public Plugins Are Scanned for Malware

By default, your Hilo only includes extensions built and maintained by our team.

Harnessed AI Agent

VirusTotal Sentinel

Hilo is built on OpenClaw, the open-source AI agent. The extensions Hilo installs by default are built and maintained by our team. Plugins published on OpenClaw's public marketplace are scanned by VirusTotal and analysed with multiple security engines and AI-powered code analysis.

Read about the VirusTotal partnership
  • Automated multi-engine scanning via VirusTotal on every plugin update
  • AI-powered Code Insight analysis detects suspicious patterns, data exfiltration, and coercive instructions
  • Malicious plugins are blocked instantly. Suspicious ones are flagged with warnings
  • Daily re-scans ensure previously clean plugins remain safe over time
  • By default, your Hilo only includes extensions built by our team
Technical Specifications

Under the Hood

Encryption

Machine Keys
AES-256-GCM
In Transit
TLS 1.3
Key Algorithm
Ed25519
Your Server
Dedicated per customer

Infrastructure

Provider
CubePath (ES) · Hetzner (DE)
Networking
Provider firewall
Access
Through Hilo (TLS)
Data Centers
EU (Spain, Germany)

Auth & Billing

Auth Provider
Clerk
Auth Methods
Managed by Clerk
Sessions
JWT + Auto Rotation
Billing
Stripe Direct
Start with Hilo

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